SPARROW EDUCATION
Service records: learning support and problem resolution
Explore real lesson and service records to see how learning support, feedback and changes in arrangements are handled.
Sustained French learning with learning goals
Anonymous learning record · French support
- Need: two learners studying French over time needed regular arrangements and learning goals.
- Support: materials, reading, grammar, listening and speaking tasks, with lesson records and adjustments by stage.
- Recorded outcome: the lesson record notes that both learners passed an A2-level French examination in April 2026.
This summary reflects the lesson record, not a published certificate or full personal profile. An individual outcome is not a promise of examination results for other learners.
English reading and mathematics: entry preparation and follow-up
Anonymous learning record · Planning and transition support
- Need: prepare for a target school through English reading, writing, communication and mathematical understanding.
- Support: the lesson record includes reading, vocabulary review, mathematics, entry preparation and feedback.
- Follow-up: the record notes regular classes at the student’s year level with additional English support, alongside continued reading and subject support.
School names, learner identities and test scores are not published. Entry and support arrangements remain the school’s decision; this case is not an admission guarantee or a claim that follow-up support was unnecessary.
A return-to-school schedule change: reconciliation and refund
Anonymous service record · Summer 2026
A learner could not continue the remaining lessons after returning to school. The team checked payments, completed lessons and separately charged activities, then reconciled the balance.
| Historical case calculation | Amount |
|---|---|
| Paid 20-lesson package | ¥4,000 |
| 17 completed individual lessons at the historical agreed rate | ¥3,400 |
| Two separately charged speaking/listening sessions; three complimentary sessions not charged | ¥40 |
| Service and materials fees in this case | ¥0 |
| Refund after reconciliation | ¥560 |
The record shows a request on 27 August 2026 and a completed CNY 560 refund on 1 September. This historical case followed its agreed terms; current lesson prices and other customers’ cancellation or refund arrangements follow the applicable written terms.
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