SPARROW EDUCATION
Resources and frequently asked questions
Understand the services, fees and process to prepare your next step.
First contact and preparation
Is initial contact free?
Initial contact by email or WeCom is free and covers needs and process. The international team’s initial assessment requires a paid booking.
What should I prepare for first contact?
Prepare the grade, curriculum, main needs and target date; institutions can prepare role or project goals. Do not submit identity documents, transcripts, student lists or full candidate CVs initially.
Family lessons and assessments
Do you offer free trial lessons?
We do not offer free trial lessons. Family basic initial assessments are CNY 300 and specialist assessments CNY 500, with scope confirmed before booking.
What does a team assessment include?
It follows the agreed purpose, participants, duration and assessed skills, with agreed feedback. It does not imply attendance by every member or replace official tests or school decisions.
How do subject support and learning management differ?
Subject support focuses on subjects and learning tasks; learning management focuses on records, follow-up and progress reviews. They can be combined within service C, with delivery frequency and fees agreed first.
School and institutional partnerships
Is recruitment free for institutions?
Formal recruitment is paid. Start with a free discussion, then receive a quotation based on role, sourcing, assessment and coordination scope.
Service rules and information handling
Are scores, admission or teacher placement guaranteed?
We do not make these guarantees. We explain the pathway, costs and uncertainties; schools retain admission and hiring decisions.
How do rescheduling, cancellation and refunds work?
Applicable rules are provided before payment and follow accepted written terms. Assessments, lessons and institutional projects each have their own agreed rules.
How is enquiry information used?
Details are used for this enquiry and service coordination. Read the service and data information; correction or deletion requests can be sent to info@sparrowacademy.com.cn.
Explore service delivery
View processes and feedback templates Meet the international teamReal service records
Explore stage-based learning support and how changes in arrangements are handled.
View anonymous service records